Support Function in Evalea
Evalea is constantly evolving to meet your needs as best as possible. However, the introduction of new functions or the optimization of existing ones can occasionally lead to malfunctions. Internal support ensures that your concerns are resolved quickly and efficiently.
The support works with a ticket system that categorizes requests and automatically forwards them to the support team. You can find the support function under the "Settings" tab:
Ticket Creation
After clicking on the “Support” tab, the ticket overview opens.
Here you can create a new ticket using the “+” symbol .
Ticket Categories
When creating a new ticket, choose from the following categories:
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Suggestion : Share ideas or suggestions.
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Feedback : Give praise or criticism.
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Error : Report a malfunction.
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Service : Make a specific request.
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Other : Select this option if none of the other categories fit.
Filling out the Ticket
In the following pop-up you can fill out the ticket with details and attachments (e.g. screenshots).
Notice
Describe your request in as much detail as possible to ensure quick processing.
Ticket Overview
You can find your created tickets in the ticket overview:
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Open requests : All tickets that are still being processed.
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Closed requests : Closed tickets.
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Suggestions for improvement : Your submitted ideas.
Ticket Updates:
As soon as your ticket is commented on, you will receive a notification in Evalea and by email. You can comment on the ticket directly or close it.
Evalea ThinkTank
The ThinkTank is a platform on which suggestions for improvement are collected across customers. You can find the ThinkTank in the support overview.
Features:
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Sorting function : Find suggestions by category or priority.
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Like function : Vote for suggestions that are important to you.
Our goal:
The suggestions with the most votes will be given priority in future updates. As soon as a feature is released, new suggestions will be put up for voting.